Updated March 15, 2023

All returns, refunds, and exchanges are subject to the following conditions: Products valid for returns, refunds, or exchanges are only for those received with any severe damage, defect, or discrepancy.

Discrepancies refer to missing item/s, receiving an incorrect package or product, or extra items.

But in the event that you have received a defective product, extra product, wrong item or package, or damage product please do not dispose of them or give them away. Please contact us right away. Contacts are provided at the bottom of the policy.

Concerns must be reported within 2 days after delivery. Outside this timeline, the product/s could have already been exposed to factors beyond our control which could have contributed to the damage, defect, or discrepancy reported.

Any concerns received after the 2 day period will not be accommodated.

Sale items are non-refundable and non-returnable unless defective, damaged, or found with any discrepancies.

SHIPPING

The Kicksmate is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.

CONTACT US

If, for any reason, you are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product
Via Email: kicksmate.mnl@gmail.com
Via Phone Number: 0999 833 2327
Via this Link: thekicksmate.com